The Sky Summer Satellite Switch - Sky
Sky is switching satellites next year
From time to time, Sky needs to change the satellite we use to provide satellite TV services to you. In 2025, we’re making one of these changes. While we've successfully completed a number of changes like this one before, moving to a new satellite is a big job.
We’re running a programme of work so that every Sky customer who relies on satellite to enjoy sport and entertainment on Sky is all set up to receive service from the new satellite without any issues.
If you haven’t already, we encourage you to upgrade to a new Sky Box or Sky Pod and/or download the companion app Sky Go. As these work with Sky over broadband (internet connection), they’ll give you extra assurance while we go through this change to our satellite.
We’re running a programme of work so that every Sky customer who relies on satellite to enjoy sport and entertainment on Sky is all set up to receive service from the new satellite without any issues.
If you haven’t already, we encourage you to upgrade to a new Sky Box or Sky Pod and/or download the companion app Sky Go. As these work with Sky over broadband (internet connection), they’ll give you extra assurance while we go through this change to our satellite.
Why have I been asked to do a channel test?
The test is to check if you can get a signal from a new satellite and lets us know if you need any changes to your set up in advance of the change.
Do I need to do a channel test?
You only need to complete a test, if you receive an email, text message or a call from us.
We’ll call from 09 525 8330. We’ll email from Sky TV service@skycomms.sky.co.nz
Please check your inbox and junk mail – just in case the email has landed there.
We’ll call from 09 525 8330. We’ll email from Sky TV service@skycomms.sky.co.nz
Please check your inbox and junk mail – just in case the email has landed there.
How to test if your Sky service is ready
Can I still watch Sky as usual?
Your Sky services continue to work as usual. We’re making preparations for a change that will happen in 2025. We’ll let you know if you need to do anything to prepare for this.
I haven’t been asked to do a channel test – why?
The satellite change isn’t until 2025. We’ll be in touch in due course if you need to do anything to prepare.
Why can’t Sky complete the channel test?
We can test a new Sky Box (white one) or classic Sky Box (black one) that’s connected to the internet.
If you have a classic Sky Box (black one) that isn’t connected to the internet, then you’ll need to complete the test and let us know if you have a signal. You don’t need to do this until you get an email, text message or call from us.
If you have a classic Sky Box (black one) that isn’t connected to the internet, then you’ll need to complete the test and let us know if you have a signal. You don’t need to do this until you get an email, text message or call from us.
Will a technician have to access my property?
Occasionally, we need to access the equipment we’ve installed, which includes the satellite dish and the antenna on the dish. We might need to access your property to adjust or update the antenna (known as an LNB) to correctly pick up a signal from a new satellite. Completing a channel test if we ask you to do so will help us understand if we need to visit your property.